Millennials are here to stay: Is your Accounts Receivable process ready?

A couple weeks ago, we attended the Receivable Management Association’s annual conference in Toronto. The keynote speaker, Lisa Nelson, President of Equifax Canada challenged the audience to think about big ideas, and how they can innovate to differentiate. She spoke passionately about the coming cohort, the Millennials, a group that now out populates the baby boomers in the US. Continue reading Millennials are here to stay: Is your Accounts Receivable process ready?

Money2020: FinTech is helping you change the game

A couple of weeks ago, Money20/20 took Las Vegas by storm. This conference juggernaut has soared in its impact in just a few years of existence, becoming the largest global event focused on payments and financial services innovation for connected commerce. It is a conference that should interest anyone reading this blog, and you will quickly see why…

Continue reading Money2020: FinTech is helping you change the game

Believe In What’s Possible And Put a Plan In Motion To Change And Improve

I recently attended the CPA ‘The One’ conference at which Curtis Zimmerman, a best selling author and motivational speaker, was a keynote. (www.curtiszimmerman.com) Zimmerman helps plant the transformational seed for organizations by illustrating how people need to constantly learn and organizations must always be evolving if they want to beat the competition. He does this in the most unconventional but engaging way…juggling. Continue reading Believe In What’s Possible And Put a Plan In Motion To Change And Improve

Blog: The Long Tail of Invoicing

Following a recent trade show, I used our courier company, one of the big ones, to ship our trade show booth back to the office. I paid for the service up front by credit card and it totaled a few hundred dollars. But an additional cost of $22 was incurred during transit, and weeks later the company mailed me a $22 invoice to cover this. When the invoice appeared on my desk I assumed it was in error. Continue reading Blog: The Long Tail of Invoicing

Blog: The Demand for Customer Self-Service in B2B

Better customer service starts with better communication and collaboration. And in today’s competitive climate, businesses must offer their customers the most effective channels of communication possible. In a world of interactive voice response systems, self-checkout at grocery stores, and online superstores such as Amazon, an increasing number of customers say they prefer self-service over speaking with a representative. Continue reading Blog: The Demand for Customer Self-Service in B2B