Blog: The Long Tail of Invoicing

Following a recent trade show, I used our courier company, one of the big ones, to ship our trade show booth back to the office. I paid for the service up front by credit card and it totaled a few hundred dollars. But an additional cost of $22 was incurred during transit, and weeks later the company mailed me a $22 invoice to cover this. When the invoice appeared on my desk I assumed it was in error. Continue reading Blog: The Long Tail of Invoicing

Blog: The Demand for Customer Self-Service in B2B

Better customer service starts with better communication and collaboration. And in today’s competitive climate, businesses must offer their customers the most effective channels of communication possible. In a world of interactive voice response systems, self-checkout at grocery stores, and online superstores such as Amazon, an increasing number of customers say they prefer self-service over speaking with a representative. Continue reading Blog: The Demand for Customer Self-Service in B2B