Last week we headed over to the CPA National Conference, “The One”. This was the first conference of its kind after the merger of the CA, CMA, and CGA bodies. It was anticipated to be a big show with a lot of great content and interest… and was it ever! Continue reading Happier customers are Stickier – Having fun at CPA “The One”
Following a recent trade show, I used our courier company, one of the big ones, to ship our trade show booth back to the office. I paid for the service up front by credit card and it totaled a few hundred dollars. But an additional cost of $22 was incurred during transit, and weeks later the company mailed me a $22 invoice to cover this. When the invoice appeared on my desk I assumed it was in error. Continue reading Blog: The Long Tail of Invoicing
Better customer service starts with better communication and collaboration. And in today’s competitive climate, businesses must offer their customers the most effective channels of communication possible. In a world of interactive voice response systems, self-checkout at grocery stores, and online superstores such as Amazon, an increasing number of customers say they prefer self-service over speaking with a representative. Continue reading Blog: The Demand for Customer Self-Service in B2B
Have you heard the buzz around accounts receivable (AR) automation? According to PayStream Advisors over 32% of medium to large-sized companies have automated their AR and this number continues to grow. Why? It simply comes down to money. Continue reading Blog: The Race to Automate AR is ON
You are a successful B2B company. Your customers love your products, and their high degree of satisfaction is the reason your business is growing. But does your invoicing system contribute to that level of satisfaction? Are your customers as happy with your invoicing and accounts receivable process as they with your products? Continue reading Blog: Your AR should give you a competitive advantage.
Accenture’s recent High Performance Finance Study – The CFO as Architect of Business Value examines the evolving role of the CFO. The study was based on a survey of 617 executives, from 28 countries, operating in 10 sectors. Continue reading Blog: CFOs and Digital Technology Investment Decisions