Do I need an SSL Certificate?

You do not need an SSL Certificate to use the Hosted Payment Pages service as we have already purchased and installed a SSL certificate for the hosted payment page.

Is the hosted payment page PCI compliant?

The hosted payment page is independently audited by Visa/Mastercard approved security experts to ensure that your customer’s credit card information is kept secure.

Warranty and returns

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalogue, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.

If you have any questions about our guarantee, please, email us at <<_______>>, ask at the Member Service Desk of any location, or call us at <<1.888.999.9999>> (toll free in Canada & the USA) or <<604.999.9999>> (Local & International).
Returns and Exchanges

Returns and exchanges can be made at any one of our stores, or by mail. Please call our Service Centre if you wish to return or cancel an order placed online.

Please note: Our retail stores cannot accept returns by mail or courier.

Returning by mail

• Within Canada: Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. 
Please Note: We cannot accept CODs or courier deliveries.
• Outside Canada: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package. 

Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by <<_______>>.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Please note: Our Processing Centre cannot accept returns in person.

Mail returns to: <<Your Store’s Name 
999 Your Street, 
Vancouver, BC V5V 5V5, Canada>>

Objective & scope of policy

<<YOUR ORGANIZATION>> is dedicated to maintaining high standards of confidentiality with respect to protecting personal information that is provided to us. This policy statement has been prepared to affirm our commitment to maintaining the privacy of our clients and others and to inform you of our practices concerning the collection, use and disclosure of Personal Information collected by <<YOUR ORGANIZATION>>.

<<YOUR ORGANIZATION>> commitment

We are governed by the British Columbia Personal Information Protection Act, which imposes obligations regarding the way private sector organizations within Alberta collect, use and disclose personal information. <<YOUR ORGANIZATION>> will protect your privacy, and in particular your personal information, in accordance with the 10 Principles of Privacy which have been established by the Government of Canada and the Government of Alberta: Accountability: <<YOUR ORGANIZATION>> is responsible for personal information under its control. <<YOUR ORGANIZATION>> will designate one or more persons who are accountable for compliance with the 10 Principles of Privacy

• Identifying purposes: <<YOUR ORGANIZATION>> will identify the purposes for which personal information is collected at or before the time the information is collected.
• Consent: Consent is required for <<YOUR ORGANIZATION>> collection, use or disclosure of personal information, except where required or permitted by law.
• Limiting collection: Personal information collected will be limited to that which is necessary for the purposes identified by <<YOUR ORGANIZATION>>.
• Limiting use, disclosure and retention: <<YOUR ORGANIZATION>> will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. <<YOUR ORGANIZATION>> will retain personal information only for as long as is necessary to fulfill the purposes for collecting such information.
• Accuracy: Personal information will be maintained by <<YOUR ORGANIZATION>> in an accurate, complete and up-to-date form as is necessary to fulfill the purposes for which the personal information is to be used.
• Safeguards: <<YOUR ORGANIZATION>> will protect personal information with security safeguards appropriate to the sensitivity of the information.
• Openness: <<YOUR ORGANIZATION>> will make readily available its policies and practices relating to the management of personal information.
• Customer access: Upon request, <<YOUR ORGANIZATION>> will inform you of the existence, use and disclosure of your personal information and you will be given access to your personal information, subject to any legal restrictions. You may verify the accuracy and completeness of your personal information, and may request that the information be corrected or updated, if appropriate.
• Challenging compliance: You may direct any questions or inquiries concerning <<YOUR ORGANIZATION>> compliance with <<YOUR ORGANIZATION>>s Privacy Policy to <<YOUR ORGANIZATION>> (see below).

These obligations apply to all professionals, franchisees, employees, contractors and agents who provide services in connection with delivery of services to our clients For the purposes of this Policy, “Personal Information” means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred or determined from the information. Personal information can include your name, address, telephone number (home and business), email address, date of birth, place of employment, and the nature, frequency and type of <<YOUR ORGANIZATION>> services used by you.

This policy does not cover any information, recorded in any form, about more than one individual where the identity of the individuals is not known and cannot be inferred from the information (“Aggregated Information”). <<YOUR ORGANIZATION>> retains the right to use Aggregated Information in any way that it determines appropriate.

Using contractual or other arrangements, <<YOUR ORGANIZATION>> shall ensure that franchisees, agents, or contractors, who may receive Personal Information in the course of providing services to <<YOUR ORGANIZATION>> clients, protect that Personal Information in a manner consistent with the principles articulated in this Policy Statement.

Why <<YOUR ORGANIZATION>> collects personal information and how your personal information is used

<<YOUR ORGANIZATION>> is committed to providing superior service. <<YOUR ORGANIZATION>> collects your personal information so that <<YOUR ORGANIZATION>> may maintain your client file and provide you with the services (or products) you have requested. Your personal information is used to understand your needs and preferences, determine whether <<YOUR ORGANIZATION>> services meet your needs, develop or improve products and/or services, and to deliver services and products that you have requested.

The collection, use & disclosure of personal information

Your provision of Personal Information to <<YOUR ORGANIZATION>> means that you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy. If you do not agree with these terms, you are requested not to provide any Personal Information to <<YOUR ORGANIZATION>>. Unfortunately, certain services can only be offered if you provide Personal Information to <<YOUR ORGANIZATION>>. Consequently, if you choose not to provide us with any required Personal Information, <<YOUR ORGANIZATION>> may not be able to offer you those services. <<YOUR ORGANIZATION>> collects only such information from individuals or organizations as is required for the purposes of providing services or information to them.

<<YOUR ORGANIZATION>> does not sell, trade, barter or exchange for consideration any Personal Information it has obtained. Unless permitted by law, no Personal Information is collected about an individual without first obtaining the consent of the individual to the collection, use and dissemination of that information.

Personal Information will be collected, to the extent possible, directly from the individual concerned.

<<YOUR ORGANIZATION>> does not knowingly collect Personal Information from anyone under the age of 18 and does not use such information if it discovers that it has been provided by a minor. <<YOUR ORGANIZATION>> may disclose Personal Information to franchise operators that perform services on its behalf. Personal Information will only be provided to such operators if they agree to use such information solely for the purposes of providing services to <<YOUR ORGANIZATION>> clients and under the instruction of <<YOUR ORGANIZATION>> and, with respect to that information, to act in a manner consistent with the relevant principles articulated in this Policy.

Please note that there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where <<YOUR ORGANIZATION>> is obliged to disclose information without consent. Such circumstances may include:

• Where required by law or by order or requirement of a court, administrative agency or other government tribunal;
• Where <<YOUR ORGANIZATION>> believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
• Where it is necessary to establish or collect money owing to <<YOUR ORGANIZATION>> ;
• Where it is necessary to permit <<YOUR ORGANIZATION>> to pursue available remedies or limit any damages that <<YOUR ORGANIZATION>> may sustain; or
• Where the information is public.

Where obliged or permitted to disclose information without consent, <<YOUR ORGANIZATION>> will not disclose more information than is required.

Accuracy

<<YOUR ORGANIZATION>> endeavors to ensure that any Personal Information provided and in its possession is as accurate, current and complete as necessary for the purposes for which <<YOUR ORGANIZATION>> uses that information.

Retention

<<YOUR ORGANIZATION>> keeps Personal Information only as long as it is required for the reasons it was collected. The length of time information is retained varies, depending on the product or service and the nature of the information. This period may extend beyond the end of a person’s relationship with us but it will only be for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date. When your Personal Information is no longer required for <<YOUR ORGANIZATION>> ’s purposes, we have procedures to destroy, delete, erase or convert it into anonymous form.

Security

<<YOUR ORGANIZATION>> endeavors to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of Personal information. <<YOUR ORGANIZATION>> further protects Personal Information by restricting access to it to those franchisees and/or employees that the management of <<YOUR ORGANIZATION>> has determined need to know that information in order that <<YOUR ORGANIZATION>> may provide services. <<YOUR ORGANIZATION>> franchisees and employees are informed of the importance of protecting your privacy and are expected to maintain the confidentiality of <<YOUR ORGANIZATION>> client information at all times.

In terms of communicating Personal Information to <<YOUR ORGANIZATION>> , you may wish to note that there is no method of transmitting or storing data that is completely secure. While the physical characteristics of each are different, mail, telephone calls, faxes and transmissions over the Internet are all susceptible to possible loss, misrouting, interception and misuse of the information being communicated or transmitted.

As do many organizations, <<YOUR ORGANIZATION>> attempts to strike a reasonable balance between security and convenience. In communicating with clients and others, <<YOUR ORGANIZATION>> often requests the right to use a method of communication that is less secure than some of its less convenient alternatives. An example of this is email. At this time, when we use email, it may be sent as unencrypted plain text. We do this because <<YOUR ORGANIZATION>> believes that many of our clients and others cannot readily process encrypted email. This is done for the convenience of our clients but has the security concern that, if misrouted or intercepted, it could be read more easily than encrypted email.

<<YOUR ORGANIZATION>> website

<<YOUR ORGANIZATION>> provides clients and others with general access to its website. When you visit <<YOUR ORGANIZATION>>’s website without registering or otherwise interacting with the website, your personal information and email address are not recorded. To access <<YOUR ORGANIZATION>> services or enter online contests, <<YOUR ORGANIZATION>> requires you to identify yourself. During the course of an individual’s use of the Internet, he or she will learn of the common use of “cookies.” “Cookies” are files or pieces of information that may be stored in a computer’s hard drive when an individual visits a website. Most Internet browsers are initially set to accept cookies. If you do not wish to accept cookies, you can set your browser to refuse cookies or to alert you when cookies are being sent. <<YOUR ORGANIZATION>> ’s website does not presently use cookies, clear GIFs or any type of “web bug”. When you leave <<YOUR ORGANIZATION>> ’s website by linking to another website, you are subject to the privacy and security policies of the new website. <<YOUR ORGANIZATION>> encourages you to read the privacy policies of all websites you visit, especially if you shared any personal information.

Information collected to date

<<YOUR ORGANIZATION>> would like to have your consent to continue to collect, use and disclose your personal information for the purposes identified above. <<YOUR ORGANIZATION>> is operating on the understanding that <<YOUR ORGANIZATION>> has your consent to collect, use and disclose your personal information collected to date. You may refuse or withdraw your consent at any time, subject to legal or contractual restrictions and providing <<YOUR ORGANIZATION>> with reasonable notice of the withdrawal of your consent. If you choose to withdraw consent or not provide certain personal information, your decision may limit the services <<YOUR ORGANIZATION>> can offer. Requests for Access to Personal Information

The law permits individuals to submit written requests to us to provide them with:

Their Personal Information under our custody or control; Information about the purposes for which their Personal Information under our custody or control has been and is being used by us; and The names of persons to whom, and the circumstances in which, their Personal Information has been and is being disclosed by us. <<YOUR ORGANIZATION>> will respond to requests in the time allowed by the Personal Information Protection Act and will make reasonable efforts to assist applicants and to respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements the law permits us to charge. 

An individual’s ability to access his or her Personal Information under our control is not absolute. The law provides that we must not disclose Personal Information where: The disclosure could reasonably be expected to threaten the safety or physical or mental health of an individual other than the individual who made the request; The disclosure would reveal personal information about another information; or The disclosure would reveal the identity of an individual who has in confidence provided us with an opinion about another individual and the individual providing the opinion does not consent to the disclosure of his or her identity. The law further provides that we may choose not to disclose Personal Information where: The Personal Information is protected by any legal privilege; The disclosure of the information would reveal confidential commercial information and it is not unreasonable to withhold that information; The Personal Information was collected by us for an investigation or legal proceeding; He disclosure of the Personal Information might result in similar information no longer being provided to us when it is reasonable that it would be provided; The Personal Information was collected or created by a mediator or arbitrator in the conduct of a mediation or arbitration for which he or she was appointed to act Under an agreement, Under an enactment, or By a court; or The Personal Information relates to or may be used in the exercise of prosecutorial discretion.

The Personal Information Protection Act indicates that it is not to be applied so as to affect any legal privilege. We will not disclose information that is privileged where the applicant is not the client in whom the privilege is vested.

Requests for correction of Personal Information

The law permits individuals to submit written requests to <<YOUR ORGANIZATION>> to correct errors or omissions in their Personal Information that is in our custody or control. We will: Correct the Personal Information and, if reasonable to do so, send correction notifications to any other organizations to whom we disclosed the incorrect information; Decide not to correct the Personal Information but annotate the Personal Information that a correction was requested but not made.

Contacting or communicating with <<YOUR ORGANIZATION>>

If you have any questions with respect to our policies concerning the handling of your Personal Information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact: Your Organization
Your address 
Website: 
Email: