We’ve Now Entered The Era Of Customer-Centric AR

Not long ago, all but your biggest customers had to submit to your invoicing and payment processes. Now, even your smallest customers demand an invoicing and payment experience that works for them. We’ve entered the era of Customer-Centric AR.

The World has Changed

<p>Customers are more demanding than ever before when it comes to the ease and convenience of doing business. Your customers expect an online experience that is fast, flexible, easy and secure, and lets them get their work done any time day or night. </p>

Our Experience as Consumers is Driving Our Expectations at Work

Digital Payments Are Replacing Checks

Millennials Now Dominate the Labor Force

Deliver an AR Process That Makes Your Customers Happy

Rethinking your AR process by focusing on your customers' experience will make your customers happy and save your team time and effort. Customers will find you easier to do business with, and your team can focus on solving customer issues instead of spending time on routine repetitive work. That's what we call Customer-Centric AR, and this is what it looks like:

Online

Give your customers 24x7 access to their account, with the same accurate, up-to-date information that you use, and tools that make their lives easier.

Secure

Keep account and payment information safe and secure, and achieve PCI compliance (the industry standard for digital payments) effortlessly.

Relevant

Let customer users personalize how the process works for them so that doing business with you is quick and convenient.

Easy To Use

From getting a complete picture of their account to making payments... working online will be faster and easier for your customers than picking up the phone.

Flexible

Give your customers the options they want... from how they receive information, to how they pay and how the communicate with you.

Collaborative

Be social! Communicate with your customers as if you're on a social network. Post comments, share documents and images in a single thread.

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“If we’re not simplifying our transactions - and the transaction experience for our customers - we’re failing.”

John Shamanis, CFO

Carrier Enterprises

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It's What Customers Want

Customers want a great experience when doing business with you... one that is online, easy, flexible, and always available. It's what they've come to expect from their vendors. Our research and our clients' experience confirms it. Today, more than 80% of our clients' customers use ARC's online self-service portal, and more than 80% of payments are automated.