Our Experience as Consumers is Driving Our Expectations at Work
Digital Payments Are Replacing Checks
Millennials Now Dominate the Labor Force
Online
Give your customers 24x7 access to their account, with the same accurate, up-to-date information that you use, and tools that make their lives easier.
Secure
Keep account and payment information safe and secure, and achieve PCI compliance (the industry standard for digital payments) effortlessly.
Relevant
Let customer users personalize how the process works for them so that doing business with you is quick and convenient.
Easy To Use
From getting a complete picture of their account to making payments... working online will be faster and easier for your customers than picking up the phone.
Flexible
Give your customers the options they want... from how they receive information, to how they pay and how the communicate with you.
Collaborative
Be social! Communicate with your customers as if you're on a social network. Post comments, share documents and images in a single thread.
“If we’re not simplifying our transactions - and the transaction experience for our customers - we’re failing.”
Carrier Enterprises
It's What Customers Want
Customers want a great experience when doing business with you... one that is online, easy, flexible, and always available. It's what they've come to expect from their vendors. Our research and our clients' experience confirms it. Today, more than 80% of our clients' customers use ARC's online self-service portal, and more than 80% of payments are automated.
Online
Give your customers 24x7 access to their account, with the same accurate, up-to-date information that you use, and tools that make their lives easier.
Secure
Keep account and payment information safe and secure, and achieve PCI compliance (the industry standard for digital payments) effortlessly.
Relevant
Let customer users personalize how the process works for them so that doing business with you is quick and convenient.
Easy To Use
From getting a complete picture of their account to making payments... working online will be faster and easier for your customers than picking up the phone.
Flexible
Give your customers the options they want... from how they receive information, to how they pay and how the communicate with you.
Collaborative
Be social! Communicate with your customers as if you're on a social network. Post comments, share documents and images in a single thread.