About Nicole Orlans

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So far Nicole Orlans has created 2 blog entries.
6 01, 2020

3 Reasons Why Customer Experience Needs To Be Your Priority

2020-01-02T14:35:44-05:00January 6th, 2020|Blog|

“If you build it, they will come.” Many will know this phrase from the 1989 film, Field of Dreams. In the years since the film’s release, this expression has become somewhat of a mantra for the business world. Supply a great product or service, and you’ll have customers. Seems simple enough. However, in today’s competitive economy it is no longer viable to simply build a great product or service, attract customers and call it a day. You need to know how to provide a great customer experience as well. The following are the top three reasons why you need to make customer experience (CX) your new priority. 1. Reduce Churn Imagine you’re in a store, shopping around. You know they sell the product you want, so it should be a simple task. But the store is small and crowded, and the products are organized in a way that makes no Read More

20 11, 2019

4 Surprising Ways Paper Invoices Cost Your Business Money

2019-11-18T17:02:00-05:00November 20th, 2019|Blog|

Change can be a frightening thing. Doing things the way they’ve always been done often seems like the easier option. However, just because something has always been done in a certain way doesn’t mean it’s always been done in the right way. Take accounts receivable and invoice presentment. Manually sending out hard-copy paper invoices to your customers is the way it’s always been done, but is it the way it should be done? Do you know what invoice processing is costing you? According to a recent report from PYMNTS.com, the average cost to process a single invoice is between $16.00 to $22.00. Where are these costs coming from? You might be surprised to find out. There are unexpected fees and hidden costs to every invoice. Here are four ways manual invoice processing is costing your business money: 1. Time Intensive Labor Instead of your team spending their time completing challenging Read More