14 December

Finance and Sales Work Together to Provide Better Customer Service.

John McLeodJohn McLeod Filed in:Make Customers Happy

Group Leader of Finance Operations at Dun & Bradstreet, Christopher Rios shares insights his company has captured in recent years for its goal of the CFO to play a larger role in the go-to-market strategy of its operations as...

3 November

What Will You Do Differently On Monday?

John McLeodJohn McLeod Filed in:Get Paid Faster, Make Customers Happy

I recently attended a lunchtime seminar hosted by the MaRS innovation hub in Toronto. The session was led by Zachary First, the executive director of the Drucker Institute based at Claremont Graduate University in California. Peter Drucker, of course...

29 September

Tommy Spaulding Delivers Inspiring Presentation On Leadership at CPA The One Conference

John McLeodJohn McLeod Filed in:Make Customers Happy

I had the good fortune to watch a presentation last week by Tommy Spaulding, author of two books on the New York Times Best Seller list. He was the opening keynote speaker at the CPA The One conference in...

3 May

Why you need to digitize your accounts receivable…even if you don’t want to.

Lisa SoaresLisa Soares Filed in:Collect Smarter, Get Paid Faster, Make Customers Happy, Save Time and Money

Is your account receivables (AR) stuck in the dark ages? If so, you’re not alone but in a couple of years you may be. While exhibiting at the Industrial Supply Association (ISA) Convention (largest yearly meeting of distributors, manufacturers and suppliers),...

15 March

Does the value of credit card acceptance outweigh the cost? For some B2B businesses, it does.

Lisa SoaresLisa Soares Filed in:Get Paid Faster, Make Customers Happy, Save Time and Money

It’s no secret that there is a cost to credit card acceptance. Actually, it is one of the main reasons cited by B2B companies for not accepting credit cards. According to a survey by First Annapolis Consulting, 67% of suppliers noted...

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