510, 2015

Happier customers are Stickier – Having fun at CPA “The One”

By |October 5th, 2015|Categories: Blog, Collect Smarter, Get Paid Faster, Make Customers Happy, Save Time and Money|Tags: , |0 Comments

Last week we headed over to the CPA National Conference, “The One”. This was the first conference of its kind after the merger of the CA, CMA, and CGA bodies. It was anticipated to be a big show with a lot of great content and interest… and was it ever! Read More

2209, 2015

The Long Tail of Invoicing

By |September 22nd, 2015|Categories: Blog, Collect Smarter, Get Paid Faster, Make Customers Happy|0 Comments

Following a recent trade show, I used our courier company, one of the big ones, to ship our trade show booth back to the office. I paid for the service up front by credit card and it totaled a few hundred dollars. But an additional cost of $22 was incurred during transit, and weeks later the company mailed me a $22 invoice to cover this. When the invoice appeared on my desk I assumed it was in error. Read More

2108, 2015

The Demand for Customer Self-Service in B2B

By |August 21st, 2015|Categories: Blog, Get Paid Faster, Make Customers Happy|0 Comments

Better customer service starts with better communication and collaboration. And in today’s competitive climate, businesses must offer their customers the most effective channels of communication possible. In a world of interactive voice response systems, self-checkout at grocery stores, and online superstores such as Amazon, an increasing number of customers say they prefer self-service over speaking with a representative. Read More

2107, 2015

Your AR should give you a competitive advantage.

By |July 21st, 2015|Categories: Blog, Collect Smarter, Make Customers Happy, Save Time and Money|0 Comments

You are a successful B2B company. Your customers love your products, and their high degree of satisfaction is the reason your business is growing.  But does your invoicing system contribute to that level of satisfaction? Are your customers as happy with your invoicing and accounts receivable process as they with your products? Read More

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