How do I check the status of a transaction?

To review the history of any transaction, click on the Transactions tab. Here you will find a list of all the transactions processed through your account. There are filters you can use to refine your search for a specific transaction if needed. Clicking on the token number, the unique identifier assigned to transactions, will display the history for that transaction.

The transaction history will provide the following information:

a. Transaction initiation date
b. Current status of the transaction
c. Each transaction step and respective timeline

Note: Transactions funded by bank accounts may take up to 4 business days to process and complete.

The following chart outlines the various transaction statuses and what they mean:

Transaction StatusStatus Information
Waiting for bank account verificationThe bank account has been added to VersaPay, but it has not yet been verified. The bank account must be verified to send or receive funds.
Waiting to be claimedTransaction has been created and a notification has been sent, but the transaction partner has not yet accepted it by registering a VersaPay account.
In ProgressTransaction is currently being processed – please note that transactions may take up to 4 business days to be processed and completed.
CompletedThe transaction has been completed successfully.
Error The transaction has been cancelled, rejected or returned (NSF).