Code of Conduct2019-02-25T18:08:36-04:00

Code of Conduct

The Code of Conduct for the Credit and Debit Card Industry in Canada

The Code of Conduct for the Credit and Debit Card Industry was introduced by the Minister of Finance on May 17, 2010 and enhanced on April 13, 2015. Its purpose is to demonstrate the industry’s commitment to:

  1. Ensuring merchants are fully aware of the costs associated with accepting credit and debit card payments thereby allowing merchants to forecast their monthly costs related to accepting such payments.
  2. Providing merchants with increased pricing flexibility to encourage consumers to choose the lowest-cost payment option.
  3. Allowing merchants to freely choose which payment options they will accept. For more information on the Code of Conduct, please visit: (english) / (french)

Interchange Disclosure

For more information on interchange for Visa and MasterCard card acceptance, please visit:

VersaPay’s Process for Resolving Code of Conduct Complaints

If you have a complaint regarding a Code of Conduct violation, you may contact VersaPay in any of the following ways:

Phone: 1.866.999.8729 (VPAY)
Email: Contact us
Mail:  Compliance Department
  18 King Street East, Suite 1800
  Toronto, ON M5C 3C4

Following receipt of your complaint, we will acknowledge receipt of your complaint within five (5) business days, and provide our final decision in writing within ninety (90) days along with:

  • A summary of the complaint
  • The final result of the investigation
  • Explanation of the final decision

If we cannot provide a response to you within ninety days, you will be informed of the delay, reason for the delay, and the expected response time. To assist us in reviewing your complaint, please provide the following information, where applicable:

  • A summary of your concerns
  • Details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to representative
  • Copies of any supporting documentation If this does not resolve your complaint, you may also contact the Financial Consumer Agency of Canada (FCAC).

Contact details for the FCAC are included below:

Phone: 1-866-461-3222
Email: [email protected]
Mail:  Financial Consumer Agency of Canada
  6th Floor, Enterprise Building 427 Laurier Ave.
  West Ottawa, ON K1R 1B9