Recognized that the current tech stack couldn’t effectively support customers.

Self-Assessment

Looked for a solution that could provide customer self-service portal, autopay options, and automated invoice presentment.

Solutions Research

Chose VersaPay ARC due to its superior customer experience.

Provider Selection

Implemented quickly and reliably using VersaPay’s simple Intacct integration.

Implementation

Working closely with the VersaPay Client Success Manager to ensure exceptional and reliable service is delivered to endcustomers.

Success Management

The Father’s House is a church and education center in Northern California. The church community started with 8 people in a living room, and is currently 7,500+ people across 5 locations. The Father’s House runs both preschool and leadership programs.

Company Overview

The Father’s House has transformed the way it manages invoices and payments. By implementing a solution that automates the invoicing process while providing customers with a smoother way to pay, The Father’s House has been able to reduce the time required to send out invoices by 71%.  With automated notifications, the ability for customers to sign-up for AutoPay and full integration with Intacct, this new solution has allowed The Father’s House to replace two out-dated and cumbersome systems while seeing an adoption rate of 88% among its customers.

Today

The Father’s House’s AR process was underpinned by two legacy technology platforms with limited capabilities resulting in a time-consuming and inefficient AR process. Invoice presentment wasn’t fully integrated with The Father’s House’s ERP system meaning all invoices were created manually. It was a cumbersome process that would take the AR Specialist a full day every month to complete. Once created and sent, invoices were often blocked by email spam filters and went undelivered.  When it came to payments, the system being used only allowed for one payment option – credit cards. Customers faced issues logging into and accessing the payment portal resulting in customer service calls to the AR Specialist, taking their time away from other, high-value tasks. These challenges negatively impacted the experience The Father’s House was able to deliver to its customers and the combination of undelivered invoices, lack of payment options and difficulty accessing the payment portal resulted in late payments.  With no clear visibility into what was overdue, prioritizing collections and communicating with customers at the right time was a constant challenge. The Father’s House knew there must be a better way.

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