Oracle Payment Terms

Payment Terms

These terms apply to you if you use Versapay’s payment processing services.

To learn more about our privacy practices, please see https://www.versapay.com/privacy-policy

Last updated: February 11, 2021

By using Solupay Consulting, LLC (Indiana) d/b/a Versapay or VersaPay ULC (British Columbia, Canada) d/b/a Versapay (“Versapay,” “we,” “our,” or “us”) payment processing services (“Payment Services”), you agree to be bound by the (“Versapay Platform Terms of Service”) incorporated herein by reference, these additional terms and conditions (“Payment Terms”) and all other terms, policies and guidelines applicable to the Services (as defined in the Versapay Platform Terms of Service) used. If you are using the Payment Services on behalf of a business, that business accepts these terms and you represent to us that you have authority to bind that business or entity to these terms. Payment Services may only be used for business purposes in the fifty states of the United States of America, the District of Columbia and Canada. Defined terms will have the same meaning as those found in the Versapay Platform Terms of Service, unless otherwise re-defined herein.

Payment Services

Our Role

Versapay is a payment facilitator that allows you to accept Cards and ACH payments from customers for the payment for goods and services. We are not a bank and do not offer banking services. Our Payment Services allow you to accept payments from any US-issued and most non-US issued credit, debit, prepaid, or gift cards (“Cards”) bearing the trademarks of American Express Travel Related Services Company, Inc. (“American Express”), DFS Services, LLC (“Discover”), MasterCard International Inc. (“MasterCard”) and Visa Inc. (“Visa”) (collectively, the “Networks”). You are not required to accept any card brand as a condition of receiving the Payment Services. We may remove or add Cards that we accept at any time without prior notice. Certain payment types such as ACH may require your acceptance of supplementary terms and conditions which will be provided to you at the time we provision such additional services.

In order to serve in this role, we must enter into agreements with Networks, processors and acquiring banks. The Networks require that any person that signs up for a Versapay Account to use Payment Services (a “Seller”) and processes more than Network specified amounts of Cards sales enter into an agreement directly with Versapay’s acquiring banks and processors. By accepting or otherwise agreeing to these Payment Terms, you also agree to the additional terms and conditions provided by the applicable processor or acquiring bank effective as of the date you process such specified amounts or as otherwise required by Versapay’s acquiring banks. If you fail to agree to any of these additional Network, processor or acquiring bank terms, we may suspend or terminate your Versapay Account. Similarly, if American Express considers you to be a high value customer, it may require that you maintain your agreement directly with American Express and designate Versapay as your agent for American Express payments. If that is the case, we will notify you of such requirement.

Your Authorization for Settlement of Proceeds and for Versapay to Recover Funds

In connection with the Payment Services, you authorize us to act as your agent for the purposes of holding, receiving, and disbursing funds on your behalf. Your authorization permits us to generate a paper draft or an electronic funds transfer to settle the proceeds of each Card transaction that you authorize, less any applicable Fees (as defined in Section 4) (“Proceeds”). Your authorizations will remain in full force and effect until the later of closure or termination of your Versapay Account, or the disbursement of all funds held on your behalf. Our receipt of transaction funds satisfies your customer’s obligations to make payment to you. We will remit to you funds actually received by us on your behalf, less amounts owed to us, subject to any Chargeback provisions (as defined in Section 17-20) or Reserve (as defined in Section 13) withheld or applied.

In addition, by using the Payment Services, you authorize us to recover funds from you in accordance with these Payment Terms, the Versapay Platform Terms of Service and any other agreement you have with us (“Recovery Authorizations.”). Recovery Authorizations include your authorization of Versapay to debit, charge, setoff against and otherwise recover funds from any connected Versapay Account, any Balance (as defined in these Payment Terms) any Reserve (as defined in these Payment Terms), any payment instrument, linked bank, depository and other account registered in your Versapay Account.

Further, in the event that any attempt to recover funds from you should fail, Recovery Authorizations include your grant to Versapay of new, original authorizations to recover all or less than all of the amount you owe us and/or belong to us. Recovery Authorizations include all authorizations to take the above steps without prior notice to you and irrespective of (i) whether we have made demand under these Payment Terms, the Versapay Platform Terms of Service or any other agreement you have with us; and (ii) whether the obligation is contingent, matured or unmatured. Recovery Authorizations include all authorizations to take the above steps in complete compliance with the Network Rules (as defined in these Payment Terms) and the National Automated Clearing House Association -The Electronic Payments Association Operating Rules and Guidelines (“NACHA Rules”). You agree that your grant of Recovery Authorizations to us has the same legal effect as if you had signed a paper containing the same terms.

Unsupported Industries

You may not use the Payment Services for certain businesses including, without limitation, the following businesses or business activities: (1) any illegal activity or goods, (2) paraphernalia that may be used for illegal activity (3) buyers or membership clubs, including dues associated with such clubs, (4) credit counseling or credit repair agencies, (5) credit protection or identity theft protection services, (6) direct marketing or subscription offers or services, (7) infomercial sales, (8) internet/mail order/telephone order pharmacies or pharmacy referral services (where fulfillment of medication is performed with an internet or telephone consultation, absent a physical visit, including re-importation of pharmaceuticals from foreign countries), (9) unauthorized multi-level marketing businesses, (10) inbound or outbound telemarketers, (11) prepaid phone cards or phone services, (12) rebate based businesses, (13) up-sell merchants, (14) bill payment services, (15) betting, including lottery tickets, sports related gambling, casino gaming chips, off-track betting, and wagers at races, (16) manual or automated cash disbursements, (17) prepaid cards, checks, insurance or other financial merchandise or services, (18) sales of moneyorders or foreign currency, (19) wire transfer money orders, (20) high-risk products and services, including telemarketing sales, (21) automated fuel dispensers, (22) adult entertainment oriented products or services (in any medium, including internet, telephone, or printed material), (23) sales of (i) firearms, firearm parts or hardware, and ammunition; or (ii) weapons and other devices designed to cause physical injury (24) internet/mail order/telephone order of age restricted products (e.g., tobacco), (25) occult materials, (26) hate or harmful products, (27) escort services, or (28) bankruptcy attorneys or collection agencies engaged in the collection of debt.

Our Fees

You agree to pay the applicable fees listed in various fee schedules or the fees as described in our system (“Fees”) for use of the Payment Services. Some Fees are charged at the time we process a transaction and may be deducted first from the transferred or collected funds and thereafter from the Balance (as defined in Section 14) in your Versapay Account while other Fees are invoiced post-transaction. You also grant us Recovery Authorizations, which we may utilize to recover Fees you owe us. Subject to the Versapay Platform Terms of Service and these Payment Terms, we reserve the right to change the Fees upon reasonable advance notice. All Balances and all Fees, charges, and payments collected or paid through the Payment Services are denominated in US dollars.

Processing Errors

We will attempt to fix processing errors we discover. If an error results in your receipt of fewer funds than you are entitled, we will credit your Versapay Account for the difference. You grant us Recovery Authorizations concerning processing errors. If an error results in your receipt of more funds than you are entitled, Versapay may recover the extra funds from you. We will only correct transactions that you process incorrectly if you notify us of such an error. Your failure to notify us of a processing error within thirty (30) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.

Payment Account Setup

Versapay Account Registration for Payment Services

You must provide us with a valid U.S. or Canadian bank account, as appropriate, to receive any Proceeds from us (a “Versapay Account”). You confirm that you are either a legal resident of the United States, a United States citizen, a legal resident or citizen of Canada, as appropriate, or a business entity authorized to conduct business by the state(s) or provinces in which you operate and that you are an authorized signatory for the business you represent. You must use your or your business’ true and accurate name when opening a Versapay Account. This name will appear on the credit or debit card statements of your customers for all payments you accept using the Payment Services.

Underwriting and Identity Verification

Versapay will review the information you submit while signing up for the Payment Services. You authorize Versapay to request identity verifying information about you, including a consumer report that contains your name and address. Versapay may periodically obtain additional reports to determine whether you continue to meet the requirements for a Versapay Account. You permit Versapay to share information about you and your application (including whether you are approved or declined), and your Versapay Account with your bank or other financial institution, or as otherwise specified

at https://www.versapay.com/privacy-policy. Versapay or its processor and/or acquiring bank may conclude that you will not be permitted to use the Payment Services.

Requests for Additional Information and Inspection

Versapay may request additional information from you at any time. For example, Versapay may ask you to present invoices from your suppliers, a government issued identification such as a passport or driver’s license, a business license, or other information. Versapay may also ask for permission to inspect your business location. If you refuse any of these requests, your Versapay Account may be suspended or terminated.

Use of Your Versapay Account for Payment Services

Access to Proceeds

We will settle Proceeds to your verified bank account or other account approved by Versapay, subject to the payout schedule described in Section 10. If Versapay is not able to debit or credit the bank account you link to your Versapay Account, that bank account will be de-linked from your Versapay Account. If you do not have an ACH-enabled bank account linked to your Versapay Account, you may request a physical check for Proceeds. Check requests may be subject to a processing fee and an identity verification process. You must request a check or link an ACH-enabled bank account to your Versapay Account in order to receive your Proceeds.

Payout Schedule

Versapay will automatically initiate a payout of Proceeds to your valid, linked US or Canadian bank account at the end of the business day during which it receives the funds from its processing partner or acquiring bank before 5 p.m. PT (8 p.m. ET), except on Friday (which such payout of Friday Proceeds are initiated the following Monday before 5 p.m. PT (8 p.m. ET)). If you adjust your business’s close of day to a custom time, Versapay will group Proceeds for the 24-hour period preceding your custom time and initiate a payout at the end of that business day. Versapay will not initiate a payout of Proceeds received on non-business days before the next business day.

Availability of Proceeds

We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your Proceeds as necessary to comply with applicable law or court order, or if requested by any governmental entity.

Versapay Account History

When a payment is made to your Versapay Account, we will update your Versapay Account activity on the website and provide you a transaction confirmation. The confirmation will serve as your receipt. Summaries of your Versapay Account activity, including monthly statements, are available on our website for up to one year of account activity. Except as required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your Versapay Account and your use of the Payment Services, and (b) reconciling all transactional information that is associated with your Versapay Account. If you believe that there is an error or unauthorized transaction activity is associated with your Versapay Account, you must contact us immediately.

Reserve for Holding Funds

We may withhold funds by temporarily suspending or delaying payouts of Proceeds to you and/or designate an amount of funds that you must maintain in your

Versapay Accounts or in a separate reserve account (a “Reserve”) to secure the performance of your obligations under any agreement between you and Versapay. The Reserve may also be used to satisfy Versapay’s obligations to hold or remit funds as required by any creditor or governmental authority, including levies, liens, or garnishments. We may require a Reserve for any reason related to your use of the Services. The Reserve will be in an amount as reasonably determined by us to cover potential losses to Versapay. The Reserve may be raised, reduced or removed at any time by Versapay, in its sole discretion, based on your payment history, a credit review, the amount of any arbitration award or court judgment against you in Versapay’s favor, or otherwise as Versapay or its processor may determine or require. If you do not have sufficient funds in your Reserve, we may fund the Reserve from any funding source associated with your Versapay Accounts, including any funds (a) transferred by you, (b) due to you, or (c) available in your bank account, or other payment instrument registered with us. You grant us a security interest in and lien on any and all funds held in any Reserve, and also authorize us to make any withdrawals or debits from the Reserve or any bank account linked to any of your Versapay Accounts, without prior notice to you, to collect amounts that you owe us. You will execute any additional documentation required for us to perfect our security interest in any funds in the Reserve. This security interest survives for as long as we hold funds in your Reserve.

Versapay Account Balances

While you have funds in your Versapay Account (your “Balance”), your Balance will be co-mingled and held with other participants’ funds in one or more pooled accounts at one or more banks by us or our processing partners on your behalf and for the benefit of you and others holding balances (each a “Pooled Account”). We and our processors have sole discretion over the establishment and maintenance of any pooled account. We will not voluntarily make funds available to our creditors in the event of bankruptcy or for any other purpose. You will not receive interest or any other earnings on any funds that we handle for you. As consideration for using the Payment Services, you irrevocably assign to us all rights and legal interests to any interest and/or other earnings that may accrue or are attributable to our holding of your Balance in a Pooled Account or Reserve.

Our Set-off Rights; Security Interest

You grant us a security interest in, as well as a right of setoff against, and assign, convey, deliver, pledge and transfer to us, as security for repayment of any obligations due under these Payment Terms and any other agreement you have with us, all of your right, title, and interest in and to all of your accounts with us. You grant us Recovery Authorizations concerning funds you are obligated to repay us. You authorize us to administratively freeze or direct any third-party bank holding the account to freeze all such accounts to allow us to protect our security interest, collection, charge and setoff rights as provided for in this section.

Your failure to fully pay amounts that you owe us on demand will be a breach of these terms. You are liable for any of our costs associated with collection in addition to any amounts owed, including attorneys’ fees and expenses, collection agency fees, and any applicable interest.

Dormant Versapay Accounts

If you do not process payments through your Versapay Account for an extended period of time or have not linked a valid bank account, you may have a Balance that is deemed “unclaimed” or “abandoned” under your state’s law. If this occurs, Versapay will provide you with notice as required by applicable law and instructions for how to transfer your Balance. If funds still remain in your Versapay Account, Versapay will escheat such funds as required by applicable law or, as permitted, to Versapay.

Chargebacks

Your Liability for Chargebacks

There may be times when your customer may not be the authorized user of the Card or your customer may otherwise contest the transaction. In these instances, the amount of a transaction may be reversed or charged back to your Versapay Accounts (a “Chargeback”) if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a customer or its financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the Versapay Platform Terms of Service or these Payment Terms.

You agree to comply with the Chargeback process and to the liability associated with such Chargebacks.

Our Collection Rights for Chargebacks

For any transaction that results in a Chargeback, we or our processing partners may withhold the Chargeback amount in a Reserve. You grant us Recovery Authorizations concerning Chargebacks pursuant to which we may recover the amount of any Chargeback and any associated Fees, fines, or penalties listed in the relevant fee schedule or assessed by a Network or our processor. If you have pending Chargebacks, we may delay payouts from your Versapay Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you until such time that (a) a Chargeback is assessed due to a customer complaint, in which case we will retain the funds, (b) the period of time under applicable law or regulation by which your customer may dispute that the transaction has expired, or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you agree to pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including attorneys’ fees and other legal expenses, incurred by us for the collection of all amounts unpaid by you.

Excessive Chargebacks

If we believe you might incur, or you are incurring, an excessive amount of Chargebacks, we may establish additional conditions governing your Versapay Account, including (a) establishing new processing fees, (b) creating a Reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, (c) delaying payouts, or (d) terminating or suspending the Payment Services.

Contesting Chargebacks

You will assist us and our processing partners when requested, at your expense, to investigate any of your transactions processed through the Payment Services. To that end, you permit us to share information about a Chargeback with the customer, the customer’s financial institution, and your financial institution in order to investigate and/or mediate a Chargeback. We will request necessary information from you to contest the Chargeback. We may also use any Content you upload through the Services to respond to Chargebacks on your behalf. If the Chargeback is contested successfully, we will release corresponding reserved funds to your Versapay Account. If a Chargeback dispute is not resolved in your favor by the Network or issuing bank or you choose not to contest the Chargeback, we may recover the Chargeback amount and any associated fees as described in these terms. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary documentation within fifteen (15) days of our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.

Compliance with Network Rules and Laws

Restricted Use

You will not act as a payment facilitator or otherwise resell the Payment Services to any third party. You will not use the Payment Services to handle, process or transmit funds for any third party. You also may not use the Payment Services to process cash advances.

Unauthorized or Illegal Use

You will only accept Cards for transactions that are allowed by applicable law. We may decide not to authorize or settle any transaction that you submit to us if we believe that the transaction is in violation of these terms or any other agreement with Versapay, or that it exposes you, your customers, other Versapay Sellers, our processors or Versapay to harm. Harm includes fraud and other criminal acts. If we suspect that your Versapay Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your Versapay Account, and any of your transactions with law enforcement and, as deemed necessary by Versapay, our payment processing and financial institution partners.

Assignment of Receivables

With the exception of your participation in a merchant cash advance or other similar merchant financing programs, including relevant Versapay offerings, or as otherwise required by applicable law, you will not assign Card receivables or proceeds due to you under these terms to any third party.

Applicable Network Rules

By using the Payment Services, you agree to comply with all applicable bylaws, rules, and regulations set forth by the Networks (“Network Rules”). The

Networks amend their rules and regulations from time to time. Versapay may be required to change these terms in connection with amendments to the Network Rules. Significant portions of the Network Rules are available to the public at https://visa.com, https://www.mastercard.com,

and https://www.americanexpress.com/merchantopguide. In the event of inconsistency between a Network Rule and these Payment Terms, and except as otherwise agreed between Versapay and the Network, the Network Rule shall apply. You also agree to be bound by any applicable NACHA Rules.

Taxes

You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason for your use of the

Payment Services (“Taxes”). You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. Versapay specifically disclaims any liability for Taxes. If in a given calendar year you process (i) more than the applicable reporting threshold according to the Internal Revenue Service (“IRS”) and/or state and local governments in gross amount of payments and/or (ii) more than the applicable number of payments threshold according to the IRS and/or state and local governments, Versapay will be required by law to report information about you and your use of the Payment Services to the IRS. For purposes of determining whether you have met the IRS and/or state and local government reporting threshold, the gross amount does not include any adjustments for credits, cash equivalents, discount amounts, fees, refunded amounts or any other amounts. Whether you reach the applicable gross amount in payments or more than the applicable number of payments, this will be determined by looking at the taxpayer identification number (“TIN”) associated with your Versapay Account.

Network Logos and Marks

Your use of Network logos and marks (“Network Marks”) is governed by the Network Rules; you must familiarize yourself with and comply with these requirements. The Networks are the sole and exclusive owners of their respective Network Marks. You will not contest the ownership of the Network Marks, and any Network may prohibit you from using its Network Marks for any reason and at any time. Versapay may require you to make modifications to your Website or other advertising and signage in order to comply with Network Rules related to the Network Marks.

PCI Compliance

If you store, process or transmit cardholder data, you will comply with the applicable Payment Card Industry Data Security Standards (PCI-DSS), as well as any requirements under the Network Rules. You will cooperate in forensic investigations as required by Versapay or its partners. For additional information,

including tools to help you assess your compliance, see http://www.visa.com/cisp and https://www.mastercard.com/sdp.

Failure to Comply with Network Rules or Security Standards

Notwithstanding Section 31 of these terms or relevant sections in the Versapay Platform Terms of Service, you understand that your failure to comply with the Network Rules or the PCI-DSS security standards, including the compromise of any Card information, may result in fines or other losses to Versapay. You will indemnify us and reimburse us immediately for any fines or losses directly or indirectly caused by your and your agents’ actions.

Your Additional Obligations

Customer Service

You are solely responsible for all customer service policies and issues relating to your goods or services, including pricing, order fulfillment, cancellations or no shows by you or a customer, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback concerning experiences with your personnel, policies or processes. In performing customer service, you will always present yourself as a separate entity from us. As between you and us, we are solely responsible for customer service issues relating to any Versapay Account, payment, Card processing, debiting or crediting.

Refunds and Returns

By accepting Card transactions through the Payment Services, you agree to process returns of, and provide refunds and adjustments for, your goods or services through your Versapay Account in accordance with these Payment Terms and Network Rules. Network Rules require that you disclose your return or cancellation policy to customers at the time of purchase. The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the customer for postage that the customer paid to return merchandise. If your refund policy prohibits returns or is unsatisfactory to the customer, you may still receive a Chargeback relating to such sales. You can process a refund through your Versapay Account up to one hundred and twenty (120) days from the day you accepted the payment. If your available Versapay Balance is insufficient to cover the refund, we may exercise any of our rights set forth in Section 2, including withdrawing up to the requested refund amount (the sale amount minus the initial transaction fee) from a payment instrument registered with your Versapay Account or any connected Versapay Account, including any Reserve, and crediting it back into your customer’s Card. The Fees are also refunded by Versapay, so the full purchase amount is always returned to your customer. Versapay has no obligation to accept any returns of any of your goods or services on your behalf.

Additional Indemnity

In addition to Section 15 herein and the Versapay Platform Terms of Service, you will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, Tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to any transaction submitted by you through the Payment Services (including the accuracy of any content or product, service, or transaction information that you provide or any claim or dispute arising out of products or services offered or sold by you).

Additional Representations, Warranties, and Covenants

In addition to Section 16 herein and the Versapay Platform Terms of Service, with each Card transaction you process through the Payment Services, you represent, warrant and covenant to us that: (a) the Card transaction represents a bona fide sale; (b) the Card transaction accurately describes the goods and/or services provided to the customer; (c) you will fulfill all of your obligations to the customer and will resolve any dispute or complaint directly with the customer; (d) you and the Card transaction comply with all federal, state, and local laws, rules, and regulations applicable to you and your business, including any applicable tax, wage and hour, and tip laws and regulations; (e) except in the ordinary course of business, you are not submitting a transaction that represents a sale to any principal, partner, proprietor, or owner of your entity; and (f) you are not submitting a transaction involving your own Cards (except for reasonable test swipes).

Termination of Payment Services

Termination of Payment Services

Versapay may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. If your access to Payment Services has been terminated, you may still be permitted to use Versapay’s other products and services, subject to our discretion.

Payment Services Upon Closure of Your Versapay Account

Closure of your Versapay Account will cancel any pending transactions. Any funds that we are holding in custody for you at the time of closure, less any applicable Fees, will be paid out according to your payout schedule, subject to the other conditions in these Payment Terms. If an investigation is pending at the time you close your Versapay Account, we may hold your funds as described herein. If you are later determined to be entitled to some or all of the funds, we will release those funds to you.

Survival

The following sections will survive termination of these Payment Terms, in addition to those that survive under Section 12 herein and the Versapay Platform

Terms of Service: 5 (Processing Errors), 7 (Underwriting and Identity Verification), 9 (Access to Proceeds), 10 (Amounts Owed to Versapay; Reversals), 10 (Payout Schedule), 11 (Availability of Proceeds), 12 (Versapay Account History), 13 (Reserve for Holding Funds), 14 (Versapay Account Balances), 15 (Our Setoff Rights; Security Interest), 16 (Dormant Versapay Accounts), 17 (Your Liability for Chargebacks), 18 (Our Collection Rights for Chargebacks), 19 (Excessive

Chargebacks), 20 (Contesting Chargebacks), 25 (Taxes), and 29 (Customer Service).