How This Construction Company Achieved +90% Customer Adoption for Online Payments


May 11th, 2023

This construction company’s credit management team was spending 75% of its time on paper mailings, customer calls, and manual collections.

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This case study explores how they achieved a near perfection rate of customer adoption for online payments, and slashed their time spent on manual billing and collections efforts.

Person kneels while installing insulation

Overview: Cutting manual AR task collection calls by 75%

  • ERP: Sage Intacct
  • Industry: Construction
  • Active Customers: 3750

A Mid-Atlantic-based construction company specializing in insulation installation has a high-performing credit management team. They commit to delivering healthy figures for collections, days sales outstanding (DSO), and percentage of accounts current.