Building A More Collaborative AR Platform – New Report from American Express and PYMNTS.com
“By and large, the AR process is very inwardly focused, which sounds kind of strange because it’s about collecting money from customers,” our CEO, Craig O’Neill, explains in the recently released Accounts Receivable Automation Report from PYMNTS.com and American Express. “It really doesn’t do a good job of communicating with, collaborating with and solving problems for customers.”
In the report’s feature story, Craig explains how VersaPay’s AR platform, ARC®, uses a social media framework to increase transparency and foster greater collaboration between buyers and sellers. Imagine a world where your interaction with customers no longer requires you to monitor email messages, add notes in a collections database and tracking customer profiles in your ERP.
The report also details the News and Trends in AR Automation as well as takes a deep dive into accounts receivable frictions and how technologies like AI can automate and accelerate processes.
Click here to read the report.
Katie Canton has been helping companies develop and implement successful social media, content marketing, and marketing communications strategies for more than 10 years. Since joining VersaPay in 2018, she writes on topics such accounts receivables automation, Customer-Centric AR, collections management, and fintech.
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