Rethink collections.
Stop chasing overdue invoices.
Imagine a world without collections
When finance leads with customer experience, the collections process becomes so clear, predictable, and frictionless that there's nothing left to chase.
CHAPTER 1
Keep up! Buyers demand consumer-grade experiences in their business transactions.
"Customer-friendly experiences improve collections because they remove friction and build trust, making it easier for people to pay faster and with fewer touch points."
Carey O'Connor Kolaja, CEO, Versapay
CHAPTER 2
Know. Set. Send. Resolve. A framework for customer-friendly accounts receivable.
"Accounts receivable has shifted from a transactional payment experience to a fully owned customer experience where you have the customer first and foremost."
Christy Johnson, CPO, Versapay
CHAPTER 3
Insider knowledge: Two Versapay customers share their approach to collections.
"We let Versapay do its thing. It minimizes all the constant outreach we'd do individually."
Reny Vogel, Collections Supr., Highspring
CHAPTER 4
How CFOs demonstrate ROI when traditional collection metrics don't apply
Make collections obsolete
The future belongs to finance teams who recognize that customer experience is the key to eliminating traditional collections processes.
