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Voice of Our Customers: Changing the Collections Process with ARC

Published on 1 min read

In this short video, Dr. Al Bates, Principal in the research group Distribution Performance Project, explains why distributors who take on these 5 essential practices find themselves in the top 10% of profitable distributors.

VOC Changing the collections process

The 5th and final point, communicate to and with all the managers. Financial teams can’t be successful if they operate in silos. Loop in the wider business and ensure everyone is brought into the objectives set.

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