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See how true collaboration in AR creates better results for both you and your customers.
Published on • 7 min read
Traditional accounts receivable processes can make task management exceptionally difficult for AR teams. Thankfully, a new wave of collaboration tools is making it easier for AR staff to communicate with one another and manage complex work.
In this blog, you'll learn how collaborative AR helps finance teams streamline internal workflows.
There’s a good reason why Slack went from being an obscure gizmo made by a gaming company to the world’s most popular workplace communication tool used by 77% of the Fortune 100. Working together efficiently makes teams better.
And nothing enables that efficiency better than collaboration tools that help you boost quality of communication, share files, and organize work into a shared repository.
There are many areas in business that can benefit from enhanced collaboration. While Slack and other similar tools focus on enabling collaboration in general, there’s a new generation of software that prioritizes collaboration for specific business functions. Accounting—and specifically accounts receivable (AR)—is one notable area.
This article explores how collaboration tools help AR teams streamline their workflows, covering:
As we all become more connected via the cloud, workplace collaboration tools are becoming the new standard of work worldwide.
Workplace collaboration means so much more than chatting with your colleagues a few desks over or–more likely–working remotely. File sharing is another key element of collaboration tools. This ensures all employees within a team has easy access to everything they need to do their jobs.
The goal of any workplace collaboration tool is for each team member to be united in their objectives, no matter where they’re located. In business functions like AR, important tasks like following up with customers about overdue invoices might be split between multiple team members. In this case, it’s even more important that everyone be kept in the loop on projects and able to collaborate.
See how true collaboration in AR creates better results for both you and your customers.
Many AR teams suffer from disjointed and confusing processes that make it hard to manage invoices, collections, and cash application.
For example, one team might be struggling with:
The problems above don’t have to define your AR team’s reality. Here are four ways collaborative AR software helps companies avoid the confusion, crossed wires, and inefficiencies that typically accompany the invoice-to-cash cycle.
Typically, there's no easy way for AR professionals to collaborate with and inform team members about a particular account. It usually involves emailing or calling colleagues–or even flagging them as they pass in the office.
With collaborative AR, however, you can communicate with teammates through a shared cloud-based portal. This allows all stakeholders to see the same information in real time.
Having important information and documentation available in one location means nothing gets lost in translation and everything has a clean audit trail.
This is particularly important now that more and more teams are working remotely all or part of the time. Cloud-based collaborative AR automation enables long-term remote work since teams can access everything they need to get things done, no matter where they’re located.
AR professionals often need to assign tasks to teammates. This could mean applying a payment to a related invoice, following up on overdue invoices, or looping in the right colleague to address a dispute.
This too isn't as easy as it would seem. You’ll have to spend time communicating the appropriate context to your colleague in an email or a meeting. And still, they might not have everything they need, sending them looking for supporting material elsewhere such as your enterprise resource planning (ERP) system.
Collaborative AR software allows you to assign tasks to people directly within a cloud portal. This way, the assignee can see both the task specifics and the supporting material all in one location.
The task assignee can also add any supporting information they might have, which can be made visible to the entire team. This helps avoid potential questions or confusion surrounding that account in the future.
There are instances when another department, such as Sales, might communicate (or fail to communicate) information to customers that end up becoming questions for the AR team.
For example, let’s say that Sales told a customer about a discount that had not been approved. As a result, when paying the invoice, the customer asks the AR team why the discount wasn't applied. The AR team will need to collaborate with Sales to determine why the customer believes a discount should have been applied.
These miscommunications result in delayed payments, damaged customer relationships, and employee frustration. By preventing these miscommunications in the first place, you enhance both customer and employee experience.
Collaborative AR software allows you to easily collaborate with external teams on invoice disputes via a cloud-based portal.
There are many stakeholders who care about the effectiveness of your collection efforts. Your AR team might receive requests from people across the business to update them on how quickly AR is collecting payments.
Traditional methods of responding to such requests involve manual data processing and excel wizardry. Collaborative AR software puts this information right at your fingertips. Better yet, it makes that information accessible to multiplestakeholders so they don’t have to ask you for it.
Through a cloud-based portal, executives and anyone who needs to access important metrics like your days sales outstanding (DSO) can do so at a glance.
By improving the way your AR department manages shared tasks and internal processes, you can unlock real bottom-line savings.
Here’s how:
Collaborative AR software like Versapay can provide powerful automation alongside collaboration functions. This helps streamline tasks and projects that are typically time-consuming for AR teams, such as invoicing, reconciliation, dispute management. This ultimately saves staff time for higher-value work.
Collaborative AR tools often include online portals where customers can make payments in a range of supported methods. This increased convenience and self-service for customers drives faster payments.
AR teams using collaborative AR tools get more work done than they could when using manual processes. As a result, team members increase their productivity and focus on more impactful work.
AR teams that have to perform less manual work are more likely to enjoy their jobs. Higher employee morale results in greater employee retention rates, saving finance departments the cost of finding replacements (which reportedly ranges from six months to to years of an employee’s salary).
Choosing a collaboration tool for your AR team requires knowing how your team works now, the challenges they currently experience, and the changes that would help them work better.
Ask yourself the following questions to help determine your AR team’s specific needs:
You'll also want to ensure that the AR collaboration tool you choose helps your team communicate and share information easily and securely. Look out for the following features:
Choosing the right tool can transform the way your AR team functions, making their work more streamlined and gratifying.
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Versapay improves AR teams' workflows by facilitating greater team and customer collaboration. Want to see for yourself? Request a demo today.
See how true collaboration in AR creates better results for both you and your customers.
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