Customer Collaboration and Experience
No more endless email chains and phone calls. See how true collaboration in accounts receivable creates better results for both you and your customers.
Wakefield + Versapay: The Impact of Customer Experience on B2B Payments
The Impact of Customer Experience on B2B Payments
We surveyed 1,000 C-level executives at companies with a minimum annual revenue of $100m USD on their accounts receivable digital transformation efforts:
- 73% of executives identify that invoice-to-cash (I2C) can negatively impact the customer experience
- 81% of CFOs are concerned that the AR department is not customer-oriented enough
- 94% of CFOs say the right technology can strengthen relationships with customers in the I2C process
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