Customer Collaboration and Experience

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The cover of the Wakefield and Versapay research ebook

Wakefield + Versapay: The Impact of Customer Experience on B2B Payments

The Impact of Customer Experience on B2B Payments

We surveyed 1,000 C-level executives at companies with a minimum annual revenue of $100m USD on their accounts receivable digital transformation efforts:

  • 73% of executives identify that invoice-to-cash (I2C) can negatively impact the customer experience
  • 81% of CFOs are concerned that the AR department is not customer-oriented enough
  • 94% of CFOs say the right technology can strengthen relationships with customers in the I2C process
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