True collaboration in AR creates better results for both you and your customers.
  1. Resource Library
  2. Collaborative AR Network

Customer Collaboration and Experience

No more endless email chains and phone calls. See how true collaboration in accounts receivable creates better results for both you and your customers.

Closed ebook resting on top of an open ebook, showing part of the Wakefield and Versapay research

The Impact of Customer Experience on B2B Payments


We surveyed 1,000 C-level executives at companies with a minimum annual revenue of $100m USD on their accounts receivable digital transformation efforts:

  • 73% of executives identify that invoice-to-cash (I2C) can negatively impact the customer experience
  • 81% of CFOs are concerned that the AR department is not customer-oriented enough
  • 94% of CFOs say the right technology can strengthen relationships with customers in the I2C process

All Customer Collaboration and Experience resources

Empower the genius of teams with this one-of-a-kind approach to AR.

Collaborative AR Network

Empower the genius of teams. See why this one-of-a-kind approach to accounts receivable can transform your customer's experience at every touchpoint from invoice to cash.

We have more!

View all of our topics, and more resources

Always stay up-to-date


Join the 50,000 accounts receivable professionals already getting our insights, best practices, and stories every month.