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An ACH payment is a type of electronic funds transfer available in the United States. Learn more about how they work in this guide.
ACH payments are a digital payment method growing in popularity in business-to-business (B2B) circles, owing to their low cost and high convenience.
In this blog, we’ll explain how ACH payments work, along with their benefits and downsides so you can determine if it makes sense for your business to accept them.
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An ACH is an electronic funds transfer made over the Automated Clearing House network, which connects all the banks in the United States. It’s a transfer of funds between accounts at two different banks.
The ACH network is managed by the National Automated Clearing House Association, Nacha, a non-profit that operates under the Federal Reserve.
International ACH transfers—payments between a US financial institution and an agency outside the US—are possible but not frequent due to the ease of wire payments for this purpose. Other countries like Canada have their own payment clearing systems for domestic payments.
If you live in the US and pay your electricity bill, rent, or car insurance through a pre-authorized debit, you’re more than likely using ACH. This payment method is less ubiquitous for business-to-business (B2B) transactions, although it’s continuing to grow in popularity.
The share of B2B payments made through the Automated Clearing House network grew 20% year-over-year in 2021, totaling 5.32 billion payments with a collective value of $49.79 trillion.
In fact, although B2B payment volume (the number of payments made) on the ACH network is much lower than that of consumer payments, B2B payments represent the biggest share of actual dollars flowing through the network (69% in 2021). This is because B2B payments tend to be much bigger than consumer payments.
There are two distinct categories of ACH transactions: direct deposits and direct payments.
In this article, we’ll specifically be discussing direct payments, as they’re the type of ACH payment you would use to collect from customers.
In the category of direct payments, there are two types of ACH transactions to speak of: ACH credit and ACH debit. The difference lies in who is initiating the transaction.
The terms Electronic Funds Transfer (EFT) and ACH are often used interchangeably. There is a difference, however, in that EFT is a general term that can refer to several kinds of electronic transactions including ACH and wire transfers.
There are some notable differences between ACH payments and wire transfers. The ACH network processes payments in batches three times a day, whereas wire payments get processed pretty much immediately. That means wire payments will settle in a matter of minutes or hours, whereas ACH payments take an average of three business days to settle. The tradeoff for speed, however, is cost, as ACH payments are much cheaper to accept than wire transfers.
You may also be familiar with the term “eCheck,” which is a type of ACH payment used for online payments. The critical difference between an ACH and an eCheck is that all eChecks are ACH payments, but not all ACH payments are eChecks. Electronic checks are specifically ACH debit payments (“pull” payments).
To accept ACH payments, you’ll either go through your bank directly or work with a third-party payment processor. You’ll also need to have an ACH merchant account, which your payment processor can help you set up.
Here are all the parties involved in processing ACH transfers:
Let’s say, in this case, a customer is paying your business for a recurring monthly invoice and it’s an ACH debit (a “pull” payment).
All you need to know to make the switch to digital payments.
Compared to paper checks and credit cards, ACH transactions are inexpensive to process. According to Bank of America, it costs on average $4–20 USD to process a single check (this includes shipping costs and the time it takes accounting teams to write, mail, collect, and reconcile the check). Credit card processing fees are 2% of every transaction on average, which makes it especially costly for sellers to support this method for high-value payments.
In contrast, an ACH costs mere cents to initiate. According to AFP’s 2022 Payments Cost Benchmarking Survey, the median cost of initiating and receiving an ACH payment is between $0.26–0.50 USD. These costs might vary based on the volume of payments you accept (businesses with high payment volumes can get discounted rates) and any additional third-party processor fees you’ll have to pay.
With cybercrime and internet safety a growing concern for businesses, avoiding payment fraud should be a top priority. ACH payments are among the most secure payment methods, since every transaction that passes through the ACH network is encrypted.
And unlike wire transfers, which are largely irreversible, ACH transfers can be reversed if caught soon enough (no later than five business days after settlement). This makes them less likely to be used for fraudulent schemes.
ACH payments lend themselves well to recurring payments, because you only have to request customers’ authorization once. With their consent, you can arrange for payments to go out on an automated basis. This is especially helpful if your business operates on a subscription model, or your customers pay repeated monthly charges (like rent).
Customers like this because they don’t have to worry about missing a payment. B2B customer preferences are also trending towards electronic payments, largely due to the spike in digitization caused by the pandemic. In a survey we ran of 400 CFOs, 40% of respondents said they’re using checks less often than they were before the pandemic.
Signing customers up to pay automatically with ACH also means your accounts receivable (AR) team is spending less time chasing after overdue payments. Automatic payments mean invoices get paid on or before their due date, avoiding the need to trigger any collections outreach.
When customers can pay invoices digitally, there’s also no need for your team to physically go to the office to retrieve paper checks or to manage lockboxes.
By spending less time following up on overdue payments and processing paper checks, your AR team can focus on higher-value work like analyzing reporting.
Bank account numbers change far less frequently than credit card numbers. This creates less opportunity for payments to fail due to expired payment information.
This is especially helpful when it comes to recurring payments. When customers don’t update their credit card details on file before they expire, this can cause scheduled payments to fail. Your AR team then has to get in contact with the customer to request an updated payment method. The time it takes to wait for a response from the customer further slows down the payment—and your cash flow.
Compared to card payments and wire transfers where you can receive the funds the same day the payment was made, ACH processing times can feel slow. It takes a few days (between two to five business days) for an ACH payment to reach your account.
Nacha does offer same-day ACH payments, but they cost more to initiate than regular ACH.
The ACH network relies on banks, which typically only operate on business days. This means ACH payments can’t be processed on weekends.
This can delay your receipt of a payment by a few days. If a customer initiates an ACH payment on a Friday, for instance, those funds won’t reach your account until the following Wednesday at the earliest.
If a payee’s account has insufficient funds to cover the payment, it won’t go through. But because it takes about 48 hours for the bank to confirm whether an account has sufficient funds, the payment can appear to go through initially but then get rejected (known as a “return”).
If an ACH payment gets rejected (for non-sufficient funds or another reason such as an error in the bank details provided), then your business could receive a penalty fee. For ACH debits, Originators must keep returns under a certain threshold (overall returns must stay below 15%) or risk being fined.
If your back-office accounting processes are especially manual, then accepting ACH payments may be a challenge since remittance advice arrives separately.
Completing cash application in a timely way becomes difficult because your AR staff must spend time retrieving the remittance instructions (which typically arrive through email for ACH transactions) and comparing them to bank statements to confirm the payment. Then, they must match the payment to the appropriate invoice(s) in your accounting system.
Fortunately, you can eliminate the manual work involved with posting ACH payments with accounts receivable automation software.
Versapay lets you process customer payments from multiple sources, including ACH. We make the process of accepting and reconciling ACH payments easier for your AR team by:
Want to learn more about digital payments and the ins and outs of B2B payment processing? Check out our additional resources.
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