5 04, 2018

How do I download multiple Invoices?

2018-04-18T12:32:01+00:00April 5th, 2018|ARC FAQ|

Step 1 In the Invoices tab locate and select the invoices using the checkbox to the left of the invoice numbers you would like to view in PDF. Step 2 Click on the PDF button to generate a single PDF document containing all selected invoices. Step 3 Once the PDF has been generated it can be downloaded by clicking on the “download” link in the green “Your PDF is ready to download” banner.

29 03, 2018

How do I access my historic Invoices?

2018-04-18T12:32:08+00:00March 29th, 2018|ARC FAQ|

Step 1 In the “Invoices” tab select the filter “More” to expand your filter options Step 2 Select the status of “Closed” to view all invoices listed as paid in VersaPay ARC

29 03, 2018

How do I make a partial payment on my Invoice?

2018-04-18T12:32:16+00:00March 29th, 2018|ARC FAQ|

Based on the configuration set by your supplier you may have the option to make a partial payment on your invoice by following the steps below: Partial payment on full invoice amount Step 1 When in the payment screen containing the invoice to be partially paid click on the “Payment Amount” field, you will then be able to enter the amount you would like to pay in this field. Step 2 Add a note in the text field to the right of the payment amount. This note detailing the reason for partial payment is required to proceed with your partial payment Step 3 Click on continue and follow the remaining standard checkout process Partial Payment by line item When making partial payment at a line item level please follow the steps below: Step 1 When in the payment screen containing the invoice to be partially paid click on the “Details” Read More

29 03, 2018

How do I pay my invoice?

2018-04-18T12:32:21+00:00March 29th, 2018|ARC FAQ|

Step 1 Locate the invoice or invoices you would like to pay in the “invoices” tab” Step 2 Select the “Pay” option to pay the invoice(s) selected. Select “Pay All” if you would like to like to pay all invoices listed Step 3 Select your payment source if you have multiple. This is done by selecting the visual representation of your payment source located at the top of the screen. Note you also have the option to add a new funding method if desired Step 4 Review the invoices and payment amount. Once satisfied with the invoice(s) and amount being paid click on “Continue” to proceed to the payment review screen Step 5 On the payment review screen you will be able to verify the funding source as well as the total amount being charged. Once you have confirmed both are accurate click on “Complete Payment”

29 03, 2018

How do I add my payment method (Bank Account or Credit Card)?

2018-04-18T12:32:29+00:00March 29th, 2018|ARC FAQ|

You will be prompted to add your payment method upon payment of your first invoice through the ARC system or it can be added by accessing the “Payment Methods” option in the menu. Via either method you will follow the same steps outlined below: Adding a Bank Account Based on the currency of your invoices you will be prompted to add a bank account in your invoicing currency. When adding a USD bank account, you will be required to provide the following fields: Routing Number Account Number Bank Account Type Account Holder Name When adding a CAD bank account, you will be required to provide the following fields: Select your bank *If your bank is not included on the provided list, select the “Don’t see your bank”? option below and add your three-digit institution number Transit Number Account Number Account Holder Name Adding a Credit Card When adding your credit Read More

29 03, 2018

How do I download a PDF of my invoice(s)?

2018-04-18T12:32:38+00:00March 29th, 2018|ARC FAQ|

Step 1 Locate and open the invoice you would like to view or save in PDF format Step 2 Within the invoice view click on the “View PDF” button located in the upper right corner of the screen

29 03, 2018

How do I view my invoice(s)?

2018-04-18T12:32:45+00:00March 29th, 2018|ARC FAQ|

Step 1 Locate the invoice you would like to view in the “Invoices” tab. This tab will be your landing page when logging in to VersaPay ARC Step 2 Click on the invoice number to see the full online version of your invoice Note: For a printer friendly version you can clink on the “View PDF” button located in the upper right corner of the screen. Once in the online PDF you can send the invoice to your local printer.

29 03, 2018

How do I reset my ARC security questions?

2018-08-22T08:58:30+00:00March 29th, 2018|ARC FAQ|

As part of our our commitment to the security of your information VersaPay used a two-step verification process. If you are not able to answer the security question that was assigned upon creating your account, please reach to the VersaPay support team at [email protected] or by calling 1-866-999-8729. Please be sure to indicate the VersaPay login email for your account. One of our agents will be happy to verify your account and assist in resetting your security questions.