29 03, 2018

How to change the language of your user interface

2019-05-02T16:45:25-05:00March 29th, 2018|PayPort FAQ|

Step 1 Click on your account name in the top right corner of your profile to open the settings menu. Select the “Profile” option. Step 2 Under the “Language Settings” section at the bottom of the page, select the preferred language for the user interface from the drop-down menu of options provided and click the “Update” button to save the changes.

29 03, 2018

How do I request funds?

2019-05-02T16:45:25-05:00March 29th, 2018|PayPort FAQ|

Step 1 Under the Transactions tab click the “Request Money” option. Step 2 Enter the following information in the fields provided: Amount of money requested e.g. $1.23 Email address of the individual from whom the funds are being requested Choose the fund source that the funds will be deposited into Note: all three fields are mandatory to complete the transaction Step 3 You also have the option to add a message, if needed to provide additional information along with the transaction request. There are three options: Attach a PDF invoice Add a link to a URL for the recipient to view Add a reference number e.g. PO# Step 4 Once the transaction has been completed, click the “Next: Confirm Transaction” button Step 5 Review the details of the transaction in the summary page shown. From the review page you can confirm the request, click the “Preview email” link to review Read More

29 03, 2018

How do I change my password?

2019-05-02T16:45:26-05:00March 29th, 2018|PayPort FAQ|

Step 1 Click on your business name at the top right corner of the page. From the settings menu that appears select “Profile”. Step 2 You will see a section called “Change password”. Enter your current password in the first box provided to validate that you are the owner of the account. Enter a new password and confirm it in the fields provided. Click the “Change Password” button to save the changes. Note: your password will be validated against the four criteria below to ensure security. Step 3 As you have saved the new password, you will be redirected back to the Dashboard and a confirmation banner will appear at the top of the screen stating that the account has been updated.

29 03, 2018

How do I reset my PayPort security questions?

2019-05-02T16:45:26-05:00March 29th, 2018|PayPort FAQ|

As part of our our commitment to the security of your information VersaPay used a two-step verification process. If you are not able to answer the security question that was assigned upon creating your account, please reach to the VersaPay support team at [email protected] or by calling 1-866-999-8729. Please be sure to indicate the VersaPay login email for your account. One of our agents will be happy to verify your account and assist in resetting your security questions.

29 03, 2018

How do I reset my PayPort password?

2019-05-02T16:45:27-05:00March 29th, 2018|PayPort FAQ|

Step 1 Click the “Forgot your Password?” link on the login screen. Step 2 Enter the email address registered to your VersaPay account in the field provided and click the “Send Instructions” button. Step 3 You will receive an email to setup a new password. Once received, click the “Reset my Password” button and you will be redirected to the password reset screen. Step 4 Enter your new password in the field provided and once more in the confirmation field. Once completed, click the “Reset Password” button to complete the password change. Doing so will log you back into your VersaPay account. Note: Your password will be validated against the four criteria shown here to ensure password security.